Episode summary
In this episode of Beyond the IT Headlines, host Shawn Rosemarin is joined by Jeff Margolese, SVP of Solutions Engineering at ServiceNow, to explore the seismic shift from AI assistants to autonomous "Super Agents". They dive into how AI co-pilots are rapidly becoming the new operating system for work, moving beyond simple chatbots to intelligent agents that can understand context, orchestrate end-to-end workflows, and take direct action across multiple tools. Key takeaways from this episode include: – Defining the Shift: Understanding the critical difference between a traditional digital…
About this episode
In this episode of Beyond the IT Headlines, host Shawn Rosemarin is joined by Jeff Margolese, SVP of Solutions Engineering at ServiceNow, to explore the seismic shift from AI assistants to autonomous "Super Agents". They dive into how AI co-pilots are rapidly becoming the new operating system for work, moving beyond simple chatbots to intelligent agents that can understand context, orchestrate end-to-end workflows, and take direct action across multiple tools.
Key takeaways from this episode include:
– Defining the Shift: Understanding the critical difference between a traditional digital assistant and a true autonomous co-pilot that builds and modifies apps in real-time.
– From Productivity to Autonomy: How AI agents are transforming the workplace by reading intent, deciding which systems to touch, and executing actions like updating records or triggering complex workflows.
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